Effective June 2026 | Last Updated June 2026

Contact Us First

Questions about your privacy? We’re here to help.

Phone: 1-877-936-4336

Email: privacy@maxlend.com

Online: www.maxlend.com (navigate to the Preferences section)

What This Policy Covers

This policy explains how MaxLend collects, uses, and shares your personal information. It applies when you apply for a loan, use our website, or do business with us. Your personal information includes your name, phone number, Social Security number, income, bank account details, and payment history.

Your Rights

You have the right to:

• Opt out of marketing calls, texts, and emails from MaxLend and our affiliate companies

• Manage your communication preferences in your account at www.maxlend.com

• Know what personal information MaxLend collects and how we use it

• Request corrections to inaccurate information by calling us

What Data We Collect

MaxLend collects information you provide to us:

When you apply for a loan:

Your name, address, phone number, Social Security number, driver’s license or passport, income, employment history, and financial account information.

Identity Verification:

In certain situations, MaxLend may require additional identity verification through a third-party service provider secure portal. When requested, you will be directed to the third-party service provider to complete identity verification. This third-party service provider collects and stores facial biometrics and government ID images directly; MaxLend does not directly store or collect this biometric information. Third-party service provider returns only a verification confirmation to MaxLend. Your biometric data is maintained solely by third-party service provider under their privacy practices.

From other sources:

We may collect information from credit bureaus and other service providers we work with to verify your information and assess your creditworthiness.

MaxLend collects information automatically:

When you use our website:

Information about your device type, how you use our site, browser and browsing history (through cookies and similar technology). This helps us improve our website and offer you relevant products.

How We Use Your Data

Servicing your loan (Required - You cannot opt out)

We use your information to process your application, verify your identity, send statements, collect payments, and manage your account.

Marketing products to you (Optional - You can opt out)

MaxLend and our affiliate companies may contact you by phone, email, text message, or mail to offer new products and services. You can stop these communications anytime.

Legal and security purposes (Required - You cannot opt out)

We use information to comply with laws, respond to court orders, prevent fraud, and protect our business and customers.

Who Sees Your Data

Our affiliate companies

MaxLend shares your information with other lending companies that are part of the Mandan, Hidatsa, and Arikara Nation’s business family. These companies may use your information to service your loan, conduct everyday business operations, assess your creditworthiness, and offer you products and services. You can opt out of marketing from affiliate companies at any time.

Service providers (Vendors we hire)

MaxLend works with companies to help us process payments, verify your information, prevent fraud, and provide customer service. These companies can only use your information to help us and cannot use it for their own marketing. Examples include payment processors, background check companies, and IT support vendors.

Credit bureaus

We report your payment history to credit bureaus to help build your credit score.

When required by law

We may share your information to comply with legal, regulatory or contractual requirements.

Your Marketing Choices

Phone and Text Messages

When you provide your phone number to MaxLend, you consent to receive marketing calls and text messages from MaxLend and our affiliate companies. These calls and texts may be autodialed. You can stop these messages anytime.

How to opt out of calls and texts:

• Text STOP to any marketing text you receive

• Call 1-877-936-4336 and tell us to stop marketing calls

• Log in to your account and update your preferences (www.maxlend.com/privacy-preferences).

Email

All marketing emails include an unsubscribe link. Click it to stop receiving emails from us.

Mail

Call us at 1-877-936-4336 to ask us to stop mailing you marketing materials.

Note: Standard texting rates apply based on your mobile plan.

How We Protect Your Data

MaxLend uses security measures that comply with federal law, including computer safeguards, secured files, and secure buildings. However, no company can eliminate all security risks. If we determine that a security incident involving your personal information has occurred, we will provide notifications as required by applicable law. If you have concerns about the security of your information, contact us immediately.

Cookies & Tracking Technologies

This website uses cookies, pixels, web beacons, and similar tracking technologies (“tracking technologies”) to operate the site, maintain functionality, analyze website performance, and enhance user experience. These technologies are small files or code snippets stored on your device or used to track your interactions with the website.

Types of Technologies We Use

• Essential Tracking Technologies: Necessary for website functionality, security, navigation, and basic operations.

• Analytics and Performance Tracking: Collect information about site usage, pages visited, time spent on the site, and traffic patterns to help improve website performance and content.

• Functional and Enhancement Tracking: Enable enhanced features, site preferences, and interactive elements.

• Marketing and Advertising Tracking: Used to deliver targeted content or advertisements based on browsing behavior and to measure the effectiveness of advertising campaigns.

How We Use Cookies and Tracking Technologies

We use cookies and similar technologies such as web beacons, pixels, tags, and clear GIFs to operate and maintain the website, analyze site traffic and performance, personalize content and communications, and measure effectiveness of outreach campaigns. Examples of information these technologies may automatically collect include:

• IP address

• Browser or device type

• Pages visited or interactions with the website

Tracking technologies are not used to collect sensitive personal information, including financial account numbers, Social Security numbers, or payment details.

How We Share Information Collected by Cookies and Tracking Technologies

We may share information collected through cookies and other tracking technologies with service providers and affiliated companies that help us operate and improve our website and communications:

• Service Providers: Companies that provide website analytics, email services, or other technical functions. These providers use the information only to perform services on our behalf.

• Affiliated Companies: Organizations within our corporate family that assist in delivering services, analyzing website performance, or improving programs.

Cookies and tracking technologies do not contain sensitive personal or financial information. Any information shared is limited to what is necessary for the service provider or affiliate to perform their tasks, such as device/browser type, website usage patterns, or email engagement.

We do not sell information collected through cookies.

Managing Your Cookie Preferences

By accessing or continuing to use this website, you acknowledge and agree to the use of cookies and other tracking technologies, including marketing cookies, as described in this policy. If you do not agree with the use of cookies or other tracking technologies, you may manage or block cookies or tracking technologies through your browser settings; however, doing so may affect website functionality.

GLBA Privacy Notice

Who We Are

Who is providing this notice?

MaxLend, a loan company providing consumer and installment loan services.

What We Do

How does MaxLend protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with applicable federal law. These measures include computer safeguards, secured files and buildings, and access controls that limit use to authorized personnel only. Please note that while we maintain safeguards to protect your data, no company can guarantee absolute data security. If we determine that a security incident involving your personal information has occurred, we will provide notifications as required by applicable law.

How does MaxLend collect my personal information?

We collect your personal information through:

• Information you provide when you apply for a loan or provide employment information

• Contact, identification, or income details you submit

• Loan payments or account usage

• Automatic collection when you visit our website or mobile app, including IP address, browser type, device ID, and usage data through cookies and similar technologies

Why can’t I limit all sharing?

Federal law gives you the right to limit sharing for:

• Nonaffiliates to market to you

Facts: What Does MaxLend Do With Your Personal Information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

• Name, address, and contact information

• Social Security number and income information

• Payment history and employment information

• Financial account details and account balances

• Credit history and credit scores

• Information from identification documentation, such as your driver’s license, passport, or utility bills

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons MaxLend chooses to share; and whether you can limit this sharing.

To Limit Our Sharing

Call 877-936-4336 and ask to speak with our Office of the Ombudsman about your privacy sharing.

Email to privacy@maxlend.com with the details of what information you would like to limit our sharing.

Visit us online at www.maxlend.com and log into your preferences page.

Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Questions?

Call 877-936-4336 or go to www.maxlend.com

Plain Language Definitions

Affiliates:

Other lending businesses owned and controlled by the Mandan, Hidatsa, and Arikara Nation. They are like sister companies under the same tribal ownership.

Nonaffiliates:

Other companies that are not owned and controlled by the Mandan, Hidatsa, and Arikara Nation.

Service providers (Vendors):

Companies we hire to help us run our business. For example: banks that process our payments, companies that verify your employment, IT support firms, and mail providers. They can only use your information to help us.

De-identified data:

Information that has your name, Social Security number, account number, and other identifying details removed so no one can connect it back to you. Service providers can use de-identified data for their own business purposes (like analyzing trends), but they cannot use it to target you for marketing.

Personal Information:

Any information that identifies you, like your name, address, phone number, Social Security number, income, bank account details, or loan information.

Biometric Information:

Personal information is based on a person’s unique physical or behavioral characteristics that can be used to identify them, such as a fingerprint, face scan, voiceprint, or eye scan.

Additional Important Information

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice to customers by email or by posting a prominent notice on our website. We will also update the “Last Updated” date at the top of this Policy.

Business transitions

If MaxLend is acquired by another company or transfers its business, your information may be transferred as part of that transaction. We will notify you of any change and any choices you may have.

Third-party websites

This privacy policy only applies to MaxLend. If you click links to other websites, their privacy policies apply, not ours. We’re not responsible for other websites’ privacy practices.

Your feedback

If you provide feedback or comments to MaxLend, we may use this feedback for any purpose without paying you. You agree that your feedback becomes our property.

Tribal Sovereignty

MaxLend is a sovereign enterprise of the Mandan, Hidatsa, and Arikara Nation. Your loan is made by a sovereign government, and MaxLend’s dispute resolution forums are limited to those available under tribal law. By borrowing from MaxLend, you consent to tribal jurisdiction and agree that disputes will be resolved through tribal dispute resolution or arbitration before a neutral arbitrator, not through state or federal courts. MaxLend and the Tribe have not waived sovereign immunity.

Questions? Call 1-877-936-4336 or email privacy@maxlend.com