Effective
June 2026 | Last Updated June 2026
Contact Us First
Questions about
your privacy? We’re here to help.
Phone:
1-877-936-4336
Email:
privacy@maxlend.com
Online:
www.maxlend.com
(navigate to the Preferences section)
What This Policy Covers
This policy
explains how MaxLend collects, uses, and shares your personal
information. It applies when you apply for a loan, use our website,
or do business with us. Your personal information includes your name,
phone number, Social Security number, income, bank account details,
and payment history.
Your Rights
You have the
right to:
Opt
out of marketing calls, texts, and emails from MaxLend and our
affiliate companies
Manage your
communication preferences in your account at www.maxlend.com
Know what
personal information MaxLend collects and how we use it
Request
corrections to inaccurate information by calling us
What Data We Collect
MaxLend collects
information you provide to us:
When you apply for a loan:
Your name,
address, phone number, Social Security number, driver’s license or
passport, income, employment history, and financial account
information.
Identity Verification:
In certain
situations, MaxLend may require additional identity verification
through a third-party service provider secure portal. When requested,
you will be directed to the third-party service provider to complete
identity verification. This third-party service provider collects and
stores facial biometrics and government ID images directly; MaxLend
does not directly store or collect this biometric information.
Third-party service provider returns only a verification confirmation
to MaxLend. Your biometric data is maintained solely by third-party
service provider under their privacy practices.
From other sources:
We may collect
information from credit bureaus and other service providers we work
with to verify your information and assess your creditworthiness.
MaxLend collects
information automatically:
When you use our website:
Information about
your device type, how you use our site, browser and browsing history
(through cookies and similar technology). This helps us improve our
website and offer you relevant products.
How We Use Your Data
Servicing your loan (Required - You cannot opt out)
We use your
information to process your application, verify your identity, send
statements, collect payments, and manage your account.
Marketing products to you (Optional - You can opt out)
MaxLend and our
affiliate companies may contact you by phone, email, text message, or
mail to offer new products and services. You can stop these
communications anytime.
Legal and security purposes (Required - You cannot opt out)
We use
information to comply with laws, respond to court orders, prevent
fraud, and protect our business and customers.
Who Sees Your Data
Our affiliate companies
MaxLend shares
your information with other lending companies that are part of the
Mandan, Hidatsa, and Arikara Nation’s business family. These
companies may use your information to service your loan, conduct
everyday business operations, assess your creditworthiness, and offer
you products and services. You can opt out of marketing from
affiliate companies at any time.
Service providers (Vendors we hire)
MaxLend works
with companies to help us process payments, verify your information,
prevent fraud, and provide customer service. These companies can only
use your information to help us and cannot use it for their own
marketing. Examples include payment processors, background check
companies, and IT support vendors.
Credit bureaus
We report your
payment history to credit bureaus to help build your credit score.
When required by law
We may share your
information to comply with legal, regulatory or contractual
requirements.
Your Marketing Choices
Phone and Text Messages
When you provide
your phone number to MaxLend, you consent to receive marketing calls
and text messages from MaxLend and our affiliate companies. These
calls and texts may be autodialed. You can stop these messages
anytime.
How to opt out of
calls and texts:
Text STOP to
any marketing text you receive
Call
1-877-936-4336 and tell us to stop marketing calls
Log in to
your account and update your preferences
(www.maxlend.com/privacy-preferences).
Email
All marketing
emails include an unsubscribe link. Click it to stop receiving emails
from us.
Mail
Call us at
1-877-936-4336 to ask us to stop mailing you marketing materials.
Note: Standard
texting rates apply based on your mobile plan.
How We Protect Your Data
MaxLend uses
security measures that comply with federal law, including computer
safeguards, secured files, and secure buildings. However, no company
can eliminate all security risks. If we determine that a security
incident involving your personal information has occurred, we will
provide notifications as required by applicable law. If you have
concerns about the security of your information, contact us
immediately.
Cookies & Tracking Technologies
This website uses
cookies, pixels, web beacons, and similar tracking technologies
(“tracking technologies”) to operate the site, maintain
functionality, analyze website performance, and enhance user
experience. These technologies are small files or code snippets
stored on your device or used to track your interactions with the
website.
Types of Technologies We Use
Essential
Tracking Technologies: Necessary for website functionality,
security, navigation, and basic operations.
Analytics and
Performance Tracking: Collect information about site usage, pages
visited, time spent on the site, and traffic patterns to help
improve website performance and content.
Functional and
Enhancement Tracking: Enable enhanced features, site preferences,
and interactive elements.
Marketing
and Advertising Tracking: Used to deliver targeted content or
advertisements based on browsing behavior and to measure the
effectiveness of advertising campaigns.
How We Use Cookies and Tracking Technologies
We use cookies
and similar technologies such as web beacons, pixels, tags, and clear
GIFs to operate and maintain the website, analyze site traffic and
performance, personalize content and communications, and measure
effectiveness of outreach campaigns. Examples of information these
technologies may automatically collect include:
Tracking
technologies are not used to collect sensitive personal information,
including financial account numbers, Social Security numbers, or
payment details.
How We Share Information Collected by Cookies and Tracking
Technologies
We may share
information collected through cookies and other tracking technologies
with service providers and affiliated companies that help us operate
and improve our website and communications:
Service
Providers: Companies that provide website analytics, email services,
or other technical functions. These providers use the information
only to perform services on our behalf.
Affiliated
Companies: Organizations within our corporate family that assist in
delivering services, analyzing website performance, or improving
programs.
Cookies and
tracking technologies do not contain sensitive personal or financial
information. Any information shared is limited to what is necessary
for the service provider or affiliate to perform their tasks, such as
device/browser type, website usage patterns, or email engagement.
We do not sell
information collected through cookies.
Managing Your Cookie Preferences
By accessing or
continuing to use this website, you acknowledge and agree to the use
of cookies and other tracking technologies, including marketing
cookies, as described in this policy. If you do not agree with the
use of cookies or other tracking technologies, you may manage or
block cookies or tracking technologies through your browser settings;
however, doing so may affect website functionality.
GLBA Privacy Notice
Who We Are
Who is providing
this notice?
MaxLend, a loan
company providing consumer and installment loan services.
What We Do
How does MaxLend
protect my personal information?
To protect your
personal information from unauthorized access and use, we use
security measures that comply with applicable federal law. These
measures include computer safeguards, secured files and buildings,
and access controls that limit use to authorized personnel only.
Please note that while we maintain safeguards to protect your data,
no company can guarantee absolute data security. If we determine that
a security incident involving your personal information has occurred,
we will provide notifications as required by applicable law.
How does MaxLend
collect my personal information?
We collect your
personal information through:
Information you
provide when you apply for a loan or provide employment information
Contact,
identification, or income details you submit
Loan payments
or account usage
Automatic
collection when you visit our website or mobile app, including IP
address, browser type, device ID, and usage data through cookies and
similar technologies
Why can’t I
limit all sharing?
Federal law gives
you the right to limit sharing for:
Facts: What Does MaxLend Do With Your Personal Information?
Why?
Financial
companies choose how they share your personal information. Federal
law gives consumers the right to limit some but not all sharing.
Federal law also requires us to tell you how we collect, share, and
protect your personal information. Please read this notice carefully
to understand what we do.
What?
The types of
personal information we collect and share depend on the product or
service you have with us. This information can include:
Name, address,
and contact information
Social Security
number and income information
Payment history
and employment information
Financial
account details and account balances
Credit history
and credit scores
Information
from identification documentation, such as your driver’s license,
passport, or utility bills
How?
All financial
companies need to share customers’ personal information to run
their everyday business. In the section below, we list the reasons
financial companies can share their customers’ personal
information; the reasons MaxLend chooses to share; and whether you
can limit this sharing.
Reasons we can share your personal information
|
Does MaxLend share?
|
Can you limit this sharing?
|
Status
|
For our everyday business purposes - such as to process your
transactions, maintain your account(s), respond to court orders
and legal investigations, or report to credit bureaus
|
Yes
|
No
|
Required
|
For our marketing purposes - to offer our products and services to
you
|
Yes
|
Yes
|
Optional
|
For joint marketing with other financial companies
|
No
|
N/A
|
Not Applicable
|
For our affiliates’ everyday business purposes - information
about your transactions and experiences
|
Yes
|
No
|
Required
|
For our affiliates’ everyday business purposes - information
about your creditworthiness
|
Yes
|
No
|
Required
|
For our affiliates to market to you
|
Yes
|
Yes
|
Optional
|
For nonaffiliates to market to you
|
No
|
N/A
|
Not Applicable
|
To Limit Our Sharing
Call 877-936-4336
and ask to speak with our Office of the Ombudsman about your privacy
sharing.
Email to
privacy@maxlend.com with the details of what information you would
like to limit our sharing.
Visit us online
at www.maxlend.com and log into your preferences page.
Please note: If
you are a new customer, we can begin sharing your information 30 days
from the date we sent this notice. When you are no longer our
customer, we continue to share your information as described in this
notice. However, you can contact us at any time to limit our sharing.
Questions?
Call 877-936-4336
or go to www.maxlend.com
Plain Language Definitions
Affiliates:
Other lending
businesses owned and controlled by the Mandan, Hidatsa, and Arikara
Nation. They are like sister companies under the same tribal
ownership.
Nonaffiliates:
Other companies
that are not owned and controlled by the Mandan, Hidatsa, and Arikara
Nation.
Service providers
(Vendors):
Companies we hire
to help us run our business. For example: banks that process our
payments, companies that verify your employment, IT support firms,
and mail providers. They can only use your information to help us.
De-identified
data:
Information that
has your name, Social Security number, account number, and other
identifying details removed so no one can connect it back to you.
Service providers can use de-identified data for their own business
purposes (like analyzing trends), but they cannot use it to target
you for marketing.
Personal
Information:
Any information
that identifies you, like your name, address, phone number, Social
Security number, income, bank account details, or loan information.
Biometric
Information:
Personal
information is based on a person’s unique physical or behavioral
characteristics that can be used to identify them, such as a
fingerprint, face scan, voiceprint, or eye scan.
Additional Important Information
Changes to this policy
We may update
this Privacy Policy from time to time. If we make material changes,
we may provide notice to customers by email or by posting a prominent
notice on our website. We will also update the “Last Updated”
date at the top of this Policy.
Business transitions
If MaxLend is
acquired by another company or transfers its business, your
information may be transferred as part of that transaction. We will
notify you of any change and any choices you may have.
Third-party websites
This privacy
policy only applies to MaxLend. If you click links to other websites,
their privacy policies apply, not ours. We’re not responsible for
other websites’ privacy practices.
Your feedback
If you provide
feedback or comments to MaxLend, we may use this feedback for any
purpose without paying you. You agree that your feedback becomes our
property.
Tribal Sovereignty
MaxLend is a
sovereign enterprise of the Mandan, Hidatsa, and Arikara Nation. Your
loan is made by a sovereign government, and MaxLend’s dispute
resolution forums are limited to those available under tribal law. By
borrowing from MaxLend, you consent to tribal jurisdiction and agree
that disputes will be resolved through tribal dispute resolution or
arbitration before a neutral arbitrator, not through state or federal
courts. MaxLend and the Tribe have not waived sovereign immunity.
Questions?
Call 1-877-936-4336 or email privacy@maxlend.com