On Thursday night, January 16th an error occurred in our system that incorrectly caused your bank account to be debited on January 17th. In certain cases we deducted more from your account than your scheduled payment. Since that time we have been working around the clock to fix our error - to date we have credited back to each of the impacted customers the amounts of funds that were mistakenly debited.

We understand that this error may have caused you to be charged bank fees. Please be assured that we will work with you to reimburse fees associated directly with this error.

This error has increased call volume to our phone systems. Please be assured that our customer service representatives are answering as many calls as possible and will continue to do so until everyone is heard. If you cannot get through, please feel free to email us at info@maxlend.com.

At MaxLend, we're responsible for helping you with your short term financial needs. That's a responsibility we take very seriously, and we don't like to let you down.

As part of our apology to you, we will be offering you up to a $70 Wal-Mart gift card with your next loan transaction from us. This is a token of our appreciation for your patience with us over the past few days. We will continue to work hard to regain your trust and earn your loyalty.

Thank you for your business, we are sorry for our mistake, and we hope you will choose MaxLend again for your next loan.

With Sincere Apologies,

MaxLend Management

MaxLend, is a sovereign enterprise, an economic development arm and instrumentality of, and wholly-owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe. (the “Tribe”). This means that MaxLend’s loan products are provided by a sovereign government and the proceeds of our business fund governmental services for Tribe citizens. This also means that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe. If you do business with MaxLend, your potential forums for dispute resolution will be limited to those available under Tribal law and your loan agreement. As more specifically set forth in MaxLend’s contracts, these forums include an informal but affordable and efficient Tribal dispute resolution, or individual arbitration before a neutral arbitrator. Otherwise, MaxLend is not subject to suit or service of process. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with any claims relative to use of this website. If you are not comfortable doing business with sovereign instrumentality that cannot be sued in court, you should discontinue use of this website.