Updates

Jan 27, 2014 - Jan 31, 2014 (Monday-Friday)

Customer service will continue to work with customers until all affected accounts have been resolved. Please call us at 1-877-936-4336 if you incurred NSF fees due to our banking error and have not been reimbursed.

Jan 22, 2014 - Jan 24, 2014 (Wednesday-Friday)

Customer service representatives worked with customers to return NSF fees and continued to process any refunds that did not post on previous days.

Jan 22, 2014 (Wednesday)

Refunds continue to be sent to customers.

Jan 21, 2014 (Tuesday)

ACH method is available to refund all affected customers. Refunds processed Tuesday night and funds were available in customers' bank accounts Wednesday, January 22, 2014.

Jan 20, 2014 (Monday, MLK Holiday)

Banking Holiday. No ACH refunding possible. Customer service representatives worked diligently to talk with affected customers. Some customers were able to receive refunds immediately via the Electronic Funds Transfer network.

Jan 19, 2014 (Sunday)

No ACH refunding possible. Customer service representatives worked diligently to talk with affected customers. Some customers were able to receive refunds immediately via the Electronic Funds Transfer network.

Jan 18, 2014 (Saturday)

No ACH refunding possible. Customer service representatives worked diligently to talk with affected customers. Some customers were able to receive refunds immediately via the Electronic Funds Transfer network.

Jan 17, 2014 (Friday AM)

A banking error in our system was discovered, and we began creating a list of affected customers. Afternoon: Email sent to customers explaining error, apologizing and assuring correction on our part. Inbound phone lines overwhelmed with calls causing busy signal for lots of customers.

MaxLend, is a sovereign enterprise, an economic development arm and instrumentality of, and wholly-owned and controlled by, the Mandan, Hidatsa, and Arikara Nation, a federally-recognized sovereign American Indian Tribe. (the “Tribe”). This means that MaxLend’s loan products are provided by a sovereign government and the proceeds of our business fund governmental services for Tribe citizens. This also means that MaxLend is not subject to suit or service of process. Rather, MaxLend is regulated by the Tribe. If you do business with MaxLend, your potential forums for dispute resolution will be limited to those available under Tribal law and your loan agreement. As more specifically set forth in MaxLend’s contracts, these forums include an informal but affordable and efficient Tribal dispute resolution, or individual arbitration before a neutral arbitrator. Otherwise, MaxLend is not subject to suit or service of process. Neither MaxLend nor the Tribe has waived its sovereign immunity in connection with any claims relative to use of this website. If you are not comfortable doing business with sovereign instrumentality that cannot be sued in court, you should discontinue use of this website.